At our core, we are wholly dedicated to surpassing our customers' expectations, providing more than mere transactions of buying and selling. We work collaboratively to cater to our customer's needs and ensure comprehensive support at every phase of their journey with us.

*Customer Service Center: *

Our dedicated customer service team delivers professional services by conducting precise satisfaction surveys across our various sectors. Based on the valuable feedback we receive about our products and services; we accurately identify our customers' needs and devise strategies to fulfil them effectively. Our team is committed to resolving customer concerns and consistently working toward their ultimate satisfaction.

*Staff Training Programs: *

Our Human Resources team at Alkhorayef Group collaborates with various departments to provide robust training programs for both our current and future talents at all levels. These programs are a central component of enhancing competencies, expanding knowledge, and honing skills that foster employee loyalty and customer satisfaction.

*Operations and Logistics Services: *

Our operations team upholds the mantra: "Always be at the right place, at the right time." With a focus on comprehensive warehouse management, streamlined production processes, and prompt delivery of service and parts, we ensure customer satisfaction. By forging strong relationships between distributors, branches, and customers through our supply network, we provide exceptional service. Our team also schedules regular customer visits and utilizes 24-hour service points across the Kingdom, travelling over 2,800 km daily to meet customer needs and ensure their equipment operates efficiently.

*Stores Management: *

Our operations team excels in comprehensive warehouse management at both our headquarters and various branches. In 2015, our spare parts warehouse processed 530 orders daily, amounting to 193,450 orders annually, for a total value of SR 194 million. Our warehouse units managed 15,944 orders annually, equivalent to 475 million Riyal, all handled by a proficient team of 52 professionals who strive to deliver flawless and swift service to our customers.

*Quality Management System: *

Our commitment to excellence is reflected in our endeavors to provide services and products that not only meet our customer's needs but also exceed their expectations across all sectors. We understand the importance of delivering ahead of schedule and consistently providing optimum quality. We strive to achieve these objectives by adopting globally recognized best practices in policy formulation and workflow. We are proud to have attained the ISO 9001: 2008 quality certification and have successfully upheld it through continuous evaluation to ensure ongoing effectiveness and efficiency.


You can reach us on our unified number by calling 920002985, or by sending us a message on WhatsApp. We are available to answer your questions and help you with your needs.